Shipping Information
Shipping Information
We take great care in delivering your Lyore's Era pieces safely and swiftly.
Shipping Rates
| Order Value | Shipping Method | Cost |
|---|---|---|
| Above ₹1,999 | Standard Delivery (5–7 business days) | FREE |
| Below ₹1,999 | Standard Delivery (5–7 business days) | ₹99 |
| Any order value | Express Delivery (2–3 business days) | ₹199 |
Delivery Timelines
All orders are processed within 1–2 business days of payment confirmation. Once dispatched, you will receive an SMS and email with your tracking number.
| Location | Standard Delivery | Express Delivery |
|---|---|---|
| Metro Cities (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata, Pune) | 3–5 business days | 1–2 business days |
| Tier 2 & Tier 3 Cities | 5–7 business days | 2–3 business days |
| Remote & Rural Areas | 7–10 business days | Not available |
Order Tracking
As soon as your order is dispatched, you will receive a tracking link via SMS and email. You can use this link to track your shipment in real time. If you have not received a tracking update within 3 business days of placing your order, please contact us on WhatsApp.
Order Processing
Orders placed before 2:00 PM IST on business days (Monday–Saturday) are typically processed the same day. Orders placed after 2:00 PM or on Sundays and public holidays will be processed the next business day.
During peak festive seasons (Diwali, Eid, Navratri, etc.), processing times may extend by 1–2 additional business days. We will communicate any delays proactively via email and SMS.
Packaging
Every Lyore's Era order is packed with care in our signature packaging — designed to protect your garment and arrive as a gift-worthy experience. Delicate and embroidered pieces are individually wrapped in tissue paper and placed in a branded box. We use eco-conscious packaging materials wherever possible.
Damaged or Lost Shipments
In the rare event that your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date. We will investigate with our courier partner and arrange a replacement or full refund at no cost to you.
Please photograph any damaged packaging before opening, as this helps us resolve the issue faster.