Standard delivery across India takes 5–7 business days from the date of dispatch. Express delivery (2–3 business days) is available at checkout for select pincodes. You will receive a tracking link via SMS and email as soon as your order is dispatched.

Yes. We offer complimentary standard shipping on all orders above ₹1,999. Orders below ₹1,999 attract a flat shipping fee of ₹99.

Absolutely. Once your order is dispatched, you will receive an SMS and email with your tracking number and a direct link to track your shipment in real time. You can also visit our Track My Order page or WhatsApp us for a live update.

Currently, we ship across all major pincodes in India. International shipping is coming soon. Join our newsletter to be the first to know when we expand.

We offer easy 7-day returns on all unworn, unwashed items with original tags intact and in original packaging. To initiate a return, WhatsApp us at +91 XXXXX XXXXX or email support@lyoresera.com within 7 days of delivery.

Size exchanges are our most common request and we make it simple. WhatsApp us with your order number and the size you need. We will arrange a pickup of the original item and dispatch the new size as soon as we receive it. Exchanges are free on your first request per order.

Once we receive and inspect the returned item (typically 2–3 business days after pickup), your refund will be processed within 5–7 business days to your original payment method. UPI and bank transfer refunds are typically faster.

For hygiene and quality reasons, we are unable to accept returns on items that have been worn, washed, altered, or damaged after delivery. Sale items marked as ‘Final Sale’ are also non-returnable. Custom or made-to-order pieces cannot be returned unless there is a manufacturing defect.

We recommend checking our detailed Size Guide before ordering. Each product page also includes the model’s measurements and the size she is wearing. If you are between sizes, we generally recommend sizing up for a relaxed fit. Our WhatsApp team is always happy to help you choose the right size.

Our sizes are designed for Indian body proportions and generally run true to size. However, fit can vary slightly by style — kurtas with a relaxed silhouette may feel roomier, while fitted styles may feel more structured. Always check the size chart on the product page for exact measurements.

We currently offer standard sizes XS through XXL. Custom sizing is available on select styles for an additional charge. Please WhatsApp us before placing your order to check availability for your specific measurements.

Absolutely. We source directly from certified weavers, fabric mills, and artisan cooperatives across India. Every product listing specifies the exact fabric composition, weave type, and region of origin. We do not use synthetic substitutes or mislabelled fabrics.

Care instructions vary by fabric. Detailed care instructions are printed on the label inside every garment and listed on each product page. As a general rule: silk and embroidered pieces should be dry cleaned or hand washed in cold water with a gentle detergent. Cotton and linen pieces can be machine washed on a gentle cycle. Never tumble dry or bleach.

We photograph all our pieces in natural light to represent colours as accurately as possible. However, slight variations may occur due to screen calibration differences. If you are unsure about a colour, please WhatsApp us and we can share additional photos or a fabric swatch.

We accept all major payment methods including UPI (GPay, PhonePe, Paytm), Credit & Debit Cards (Visa, Mastercard, RuPay), Net Banking, EMI, and Cash on Delivery (COD) for eligible pincodes. All online payments are processed through a 100% secure, encrypted payment gateway.

Yes, completely. Our website uses SSL encryption and all payment transactions are processed through PCI-DSS compliant payment gateways. We never store your card details. Your personal information is protected under our Privacy Policy and is never shared with third parties.

Yes. EMI options are available on orders above ₹2,999 through select credit cards and Buy Now Pay Later services at checkout. Available EMI options will be displayed at the payment step based on your card and bank.