Frequently Asked Questions

Shipping

Orders are processed within 1–2 business days. Shipping is FREE on every order. Standard shipping takes 5–7 business days and is free on every order. Express delivery takes 2–3 business days and is also free on every order.

Tracking

A tracking link is sent by SMS and email after your order is dispatched.

Returns and refunds

Unworn, unwashed items with original tags can be returned within 7 days of delivery. Contact us by WhatsApp or email within 7 days to start a return. Refunds are processed within 5–7 business days after inspection. Items marked Final Sale are not eligible for return. Manufacturing defects are covered with a full refund and free return pickup.

Size and fit

The men's size guide is being updated with verified garment measurements. For fit questions about a specific item, email support@lyoresera.com.